{"id":164,"date":"2024-07-26T16:33:26","date_gmt":"2024-07-26T16:33:26","guid":{"rendered":"https:\/\/wernerscience.com\/canada\/?page_id=164"},"modified":"2025-04-25T15:38:23","modified_gmt":"2025-04-25T15:38:23","slug":"faq","status":"publish","type":"page","link":"https:\/\/wernerscience.com\/canada\/faq\/","title":{"rendered":"Faq"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"164\" class=\"elementor elementor-164\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-daf2023 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"daf2023\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-ef9a278\" data-id=\"ef9a278\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5d278ad elementor-widget elementor-widget-heading\" data-id=\"5d278ad\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Faq<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-474e81e elementor-widget elementor-widget-woocommerce-breadcrumb\" data-id=\"474e81e\" data-element_type=\"widget\" data-widget_type=\"woocommerce-breadcrumb.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<nav class=\"woocommerce-breadcrumb\" aria-label=\"Breadcrumb\">Home<\/nav>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-6a6fb8e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6a6fb8e\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-bead382\" data-id=\"bead382\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-fb8a18f elementor-widget elementor-widget-heading\" data-id=\"fb8a18f\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">What is our Shipping Policy?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-23a8c4d elementor-widget elementor-widget-heading\" data-id=\"23a8c4d\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Shipping Policy<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8b46a3d elementor-widget elementor-widget-text-editor\" data-id=\"8b46a3d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tAt Werner Science, we are committed to ensuring that your orders are processed and shipped quickly and efficiently so you can focus on your research without delay. Please review our detailed shipping policy below for all the information you need regarding shipping options, timelines, and support.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-8f02306 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"8f02306\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1ee2add\" data-id=\"1ee2add\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e3edadb elementor-widget elementor-widget-eael-adv-accordion\" data-id=\"e3edadb\" data-element_type=\"widget\" data-widget_type=\"eael-adv-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t            <div class=\"eael-adv-accordion\" id=\"eael-adv-accordion-e3edadb\" data-scroll-on-click=\"\" data-scroll-speed=\"300\" data-accordion-id=\"e3edadb\" data-accordion-type=\"accordion\" data-toogle-speed=\"300\">\n            <div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"shipping-destinations\" class=\"elementor-tab-title eael-accordion-header active-default\" tabindex=\"0\" data-tab=\"1\" aria-controls=\"elementor-tab-content-2391\"><i aria-hidden=\"true\" class=\"fa-toggle fas fa-angle-right\"><\/i><span class=\"eael-accordion-tab-title\">Shipping Destinations<\/span><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus\"><\/i><\/span><\/div><div id=\"elementor-tab-content-2391\" class=\"eael-accordion-content clearfix active-default\" data-tab=\"1\" aria-labelledby=\"shipping-destinations\"><p>Shipping across Canada, including but not limited to: British Columbia (Victoria, <br \/>Vancouver, Surrey, Burnaby), Alberta (Edmonton, Calgary, Strathcona County), <br \/>Saskatchewan (Regina, Saskatoon, Prince Albert), Manitoba (Winnipeg, Brandon), <br \/>Ontario (Toronto, Ottawa, Mississauga, Hamilton), Quebec (Qu\u00e9bec City, Montr\u00e9al, <br \/>Laval, Gatineau), New Brunswick (Fredericton, Saint John, Moncton), Nova Scotia <br \/>(Halifax, Sydney), Prince Edward Island (Charlottetown, Summerside), Newfoundland <br \/>and Labrador (St. John\u2019s, Conception Bay South), Yukon (Whitehorse, Dawson City), <br \/>Northwest Territories (Yellowknife, Hay River), Nunavut (Iqaluit, Arviat).<\/p><\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"how-do-i-make-a-payment-for-my-order-\" class=\"elementor-tab-title eael-accordion-header active-default\" tabindex=\"0\" data-tab=\"2\" aria-controls=\"elementor-tab-content-2392\"><i aria-hidden=\"true\" class=\"fa-toggle fas fa-angle-right\"><\/i><span class=\"eael-accordion-tab-title\">How do I make a payment for my order? <\/span><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus\"><\/i><\/span><\/div><div id=\"elementor-tab-content-2392\" class=\"eael-accordion-content clearfix active-default\" data-tab=\"2\" aria-labelledby=\"how-do-i-make-a-payment-for-my-order-\"><p>Werner Science Canada accepts e-transfers for payment only. Please note that <br \/>transfers are accepted within 24 hours, Monday through Friday. <br \/>Important: When you send your e-transfer it is essential for you to make sure to <br \/>add your order number in the message section so we can properly match your payment <br \/>to your number. <br \/>Kindly ensure you send your e-transfer promptly after placing your order. Payments not <br \/>received within 24 hours will result in your order being canceled.<\/p><\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"shipping-options\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"3\" aria-controls=\"elementor-tab-content-2393\"><i aria-hidden=\"true\" class=\"fa-toggle fas fa-angle-right\"><\/i><span class=\"eael-accordion-tab-title\">Shipping Options<\/span><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus\"><\/i><\/span><\/div><div id=\"elementor-tab-content-2393\" class=\"eael-accordion-content clearfix\" data-tab=\"3\" aria-labelledby=\"shipping-options\"><p>We offer the following shipping options to meet your needs:<\/p><p>\u25cf <strong>Standard Shipping:<\/strong> Reliable delivery for customers who prioritize cost-effectiveness.<\/p><p>\u25cf <strong>Express Shipping:<\/strong> Accelerated delivery for those requiring faster service.<\/p><h5>Free Shipping Thresholds<\/h5><p>\u25cf Spend <strong>$250<\/strong> or more to qualify for <strong>FREE Standard Shipping<\/strong>.<br \/>\u25cf Spend <strong>$500<\/strong> or more to receive <strong>FREE Express Shipping<\/strong>.<\/p><p>\u25cf 1-3 Day Nationwide Shipping (with exceptions to remote areas) <br \/>\u25cf Flat rate fee of $20 <br \/>\u25cf We offer FREE shipping on orders over $250 and FREE expedited shipping on <br \/>orders over $500 <br \/>Note &#8211; It says to calculate shipping in the cart where they put in their address, but it\u2019s a flat rate <br \/>of $20, so we can remove that. It should autopopulate $20.00<\/p><\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"order-processing-times\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"4\" aria-controls=\"elementor-tab-content-2394\"><i aria-hidden=\"true\" class=\"fa-toggle fas fa-angle-right\"><\/i><span class=\"eael-accordion-tab-title\">Order Processing Times<\/span><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus\"><\/i><\/span><\/div><div id=\"elementor-tab-content-2394\" class=\"eael-accordion-content clearfix\" data-tab=\"4\" aria-labelledby=\"order-processing-times\"><p>\u25cf Orders are <strong>typically processed by same day<\/strong> if your order was placed by noon EST.<br \/>\u25cf Processing may take slightly longer during peak periods, such as holidays or special promotions.<br \/>\u25cf Once your order is shipped, you will receive an email confirmation with tracking information.<\/p><\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"tracking-your-order\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"5\" aria-controls=\"elementor-tab-content-2395\"><i aria-hidden=\"true\" class=\"fa-toggle fas fa-angle-right\"><\/i><span class=\"eael-accordion-tab-title\">Tracking Your Order<\/span><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus\"><\/i><\/span><\/div><div id=\"elementor-tab-content-2395\" class=\"eael-accordion-content clearfix\" data-tab=\"5\" aria-labelledby=\"tracking-your-order\"><p>To ensure peace of mind, we provide tracking details for all shipments. You can use the tracking number provided in your shipping confirmation email to monitor your order\u2019s progress and estimated arrival time.<\/p><\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"potential-delays\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"6\" aria-controls=\"elementor-tab-content-2396\"><i aria-hidden=\"true\" class=\"fa-toggle fas fa-angle-right\"><\/i><span class=\"eael-accordion-tab-title\">Potential Delays<\/span><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus\"><\/i><\/span><\/div><div id=\"elementor-tab-content-2396\" class=\"eael-accordion-content clearfix\" data-tab=\"6\" aria-labelledby=\"potential-delays\"><p>While we strive to deliver your order on time, unforeseen circumstances such as inclement weather, carrier delays, or high shipping demands may affect delivery timelines. Rest assured, our team works closely with shipping partners to minimize such impacts and keep you informed.<\/p><\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"customer-support\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"7\" aria-controls=\"elementor-tab-content-2397\"><i aria-hidden=\"true\" class=\"fa-toggle fas fa-angle-right\"><\/i><span class=\"eael-accordion-tab-title\">Customer Support<\/span><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus\"><\/i><\/span><\/div><div id=\"elementor-tab-content-2397\" class=\"eael-accordion-content clearfix\" data-tab=\"7\" aria-labelledby=\"customer-support\"><p>Need help with your shipment? Our <strong>Customer Support Team<\/strong> is here to assist you with any shipping-related inquiries, including:<br \/>\u25cf Tracking updates<br \/>\u25cf Address changes<br \/>\u25cf Questions about delivery times<br \/>Please feel free to email us at <strong>info@wernerscience.com<\/strong> or use the <strong>Live Chat<\/strong> feature on our website for real-time assistance. Your satisfaction is our top priority, and we\u2019re here to help.<\/p><\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"additional-information\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"8\" aria-controls=\"elementor-tab-content-2398\"><i aria-hidden=\"true\" class=\"fa-toggle fas fa-angle-right\"><\/i><span class=\"eael-accordion-tab-title\">Additional Information<\/span><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus\"><\/i><\/span><\/div><div id=\"elementor-tab-content-2398\" class=\"eael-accordion-content clearfix\" data-tab=\"8\" aria-labelledby=\"additional-information\"><p>\u25cf All orders are shipped from our facility with care, ensuring that your research materials arrive in excellent condition.<br \/>\u25cf If you have any special requirements for your shipment, please contact us <strong>before<\/strong> placing your order, and we will do our best to accommodate your needs.<\/p><p>At Werner Science, we value your trust and aim to provide a seamless shipping experience. Thank you for choosing us as your partner in peptide research!<\/p><\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"why-is-there-so-little-product-in-the-vial\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"9\" aria-controls=\"elementor-tab-content-2399\"><i aria-hidden=\"true\" class=\"fa-toggle fas fa-angle-right\"><\/i><span class=\"eael-accordion-tab-title\">Why Is There So Little Product In The Vial?<\/span><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus\"><\/i><\/span><\/div><div id=\"elementor-tab-content-2399\" class=\"eael-accordion-content clearfix\" data-tab=\"9\" aria-labelledby=\"why-is-there-so-little-product-in-the-vial\"><p>Peptides are highly concentrated and incredibly potent, so only a small amount is needed for most research applications. The quantity provided in each vial is industry standard and carefully measured to ensure it meets researchers&#8217; needs. While the volume may appear small, rest assured that it is sufficient for its intended purpose.<\/p><\/div>\n\t\t\t\t\t<\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Faq What is our Shipping Policy? Shipping Policy At Werner Science, we are committed to ensuring that your orders are processed and shipped quickly and efficiently so you can focus on your research without delay. Please review our detailed shipping policy below for all the information you need regarding shipping options, timelines, and support. Shipping&hellip; <a class=\"more-link\" href=\"https:\/\/wernerscience.com\/canada\/faq\/\">Continue reading <span class=\"screen-reader-text\">Faq<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-164","page","type-page","status-publish","hentry","entry"],"_links":{"self":[{"href":"https:\/\/wernerscience.com\/canada\/wp-json\/wp\/v2\/pages\/164","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wernerscience.com\/canada\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/wernerscience.com\/canada\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/wernerscience.com\/canada\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/wernerscience.com\/canada\/wp-json\/wp\/v2\/comments?post=164"}],"version-history":[{"count":5,"href":"https:\/\/wernerscience.com\/canada\/wp-json\/wp\/v2\/pages\/164\/revisions"}],"predecessor-version":[{"id":2073,"href":"https:\/\/wernerscience.com\/canada\/wp-json\/wp\/v2\/pages\/164\/revisions\/2073"}],"wp:attachment":[{"href":"https:\/\/wernerscience.com\/canada\/wp-json\/wp\/v2\/media?parent=164"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}